1. Information We Collect
- Guest Data – Name, contact details, booking history, and payment information.
- Hotel Staff Data – Position, work experience, login credentials, and activity logs.
- System Usage Data – IP addresses, browser type, device information, and session activity.
2. How We Use Your Information
- To process reservations and manage check-in/check-out.
- To maintain accurate room availability and prevent overbooking.
- To generate invoices, receipts, and billing records.
- To improve system usability and performance efficiency.
- To ensure secure transactions and protect against fraud.
3. Data Security
- Role-Based Access Control (RBAC) for staff accounts.
- Password hashing and encrypted sessions.
- Secure payment gateways with compliance to industry standards.
4. Data Sharing
- We do not sell guest or staff data to third parties.
- Data may be shared with payment processors and authorized hotel departments for operational purposes.
- Aggregated, anonymized data may be used for analytics and system improvements.
5. User Rights
- Guests and staff may request access, correction, or deletion of their personal data.
- Users may opt out of non-essential communications.
- Requests can be submitted through the hotel’s administrative office.
6. Retention
- Guest and staff records are retained only as long as necessary for operational, legal, and audit purposes.